If you want to save some money on AT&T internet, pretending to cancel is the most effective tactic. I recommend claiming that you’re moving to a foreign country where AT&T doesn’t have any relationships like Thailand or Egypt. Some of their favorites are moving your service, giving you discounts, and suspending your service. They’ll give you every option under the sun to avoid canceling your account. When you talk to retention, it’s going to be an interview first about the reasons you want to leave and your life in general. Getting to the loyalty department saves time because regular customer support agents will claim that you need to talk to the retention department in order to process your account cancellation. If you want to get promotions as an existing ATT customer, this is the place to call. When the IVR asks you what to do, say that you want to speak to the retention department.Īn alternative is calling the AT&T loyalty department directly at (877) 999-0765. When you call (800) 288-2020, you’ll be directed to the general ATT customer support line. To cancel your account, you’ll need to be or get authorized as the account holder and verify the correct pin for your ATT account to make changes to your service. Unfortunately, ATT doesn’t make it easy for you to cancel your account with them. That’s important if you’re calling near the end of your billing cycle because ATT no longer pro rates for how many days the service is used. You can get support 24/7 but if you cancel outside of AT&T’s regular hours, your account cancellation will become effective for the next day. The only ATT services that can be canceled online are DSL and home phone services.įor all other services, you’ll need to call ATT customer support to get your account closed.ĪT&T internet customer support is open Monday to Friday 7am to 9pm Central Time and Saturday and Sunday 8am to 9pm Central Time. There’s no way to cancel ATT internet online. You can only cancel your AT&T internet service by calling (800) 288-2020 or (877) 999-0765 during their normal operating hours. Start Saving Canceling Your AT&T Internet
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